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ZF售後服務部宣布車間工具ZF智能服務


12 Sep 2018

Category:文章、產品新聞

ZF Aftermarket is looking to make their service smarter for the future, with their new app F Smart Service: a “digital screwdriver”, which has been added to their developing digital ecosystem and will allow customers to digitalize their own processes.

The digital transformation has now reached the automotive aftermarket. Vehicles are growing smarter and customers more demanding, which in turn makes the requirements for workshops significantly more complex. ZF Aftermarket is developing a digital ecosystem that will not only allow customers to digitalize their own processes, but also to offer digital services of their own, with true added value. At Automechanika, ZF Friedrichshafen AG’s Aftermarket Division will present its fleet management tool ZF Car Connect as well as ZF Smart Service, a “digital screwdriver” for independent workshops.

The automotive future is smart. Vehicles communicate and need to be understood. In the future, one decisive success factor for workshops and fleet operators will be their ability to align their services efficiently with data-based information. ZF’s open connectivity platform Openmatics, which operates independent from vehicle manufacturers, builds the base for an intelligent digital ecosystem. The open telematics service offers workshops and fleet operators various solutions to intelligently interconnect vehicles and carry out data-based diagnoses. Helmut Ernst, head of the Aftermarket Division, says, “This gives our customers and partners the chance to use digitalization to their advantage, to develop new business models and a more attractive service portfolio.”

ZF Smart Service – the ideal workshop tool

未來,借助ZF智能服務,ZF售後市場將提供一個獨立的應用程序,使機械師能夠使用智能手機或平板電腦等移動設備進行可靠的車輛診斷和基本維護工作。在英國進行了一次成功的大規模試驗後,下一步將是將該創新產品引入其他歐洲市場,並隨後在全球範圍內推廣。

Helmut Ernst explains, “We know that in the past, many independent workshops have shied away from investing in expensive stationary diagnostic units. With ZF Smart Service, we have developed a particularly efficient workshop tool, a digital screwdriver, if you like, that no tool box should be without. The resonance on the GB test market shows that workshops agree.“

處理這項新技術再簡單不過了

車間員工隻需在他們的移動設備上加載智能服務應用程序,使用車輛的車載診斷接口連接智能服務設備,然後就可以進行廣泛的車輛診斷。智能服務設備和應用程序之間的通信同樣簡單,因為它是通過藍牙進行的。ZF智能服務還允許車間員工執行基本維護工作,如換油、更換製動器或重置通氣管和SAS(轉向角傳感器)。該應用程序覆蓋了歐洲、北美和亞洲市場的各種車輛。

In Germany, Global Automotive Service GmbH (G.A.S.) has joined forces with ZF Aftermarket. As a company that carries out service management on behalf of large fleet owners, utilizing the Openmatics telematics platform allows the G.A.S. automobile service network to offer its fleet and leasing customers a higher level of service.

m的可持續管理ixed fleets

With ZF Car Connect, ZF Aftermarket offers operators of mixed fleets a new, digital service level and allows them to optimally align their fleets. The Vivaldi onboard unit collects and transfers the data needed here:

This telematics and diagnostic unit reads 74 specific signals straight from the vehicle’s OBD interface, among them fuel level, braking response and error messages. In addition, the onboard unit transfers GPS and live data when changes in velocity suddenly occur. Openmatics registers and interprets this data.

赫爾穆特·恩斯特說:“借助Openmatics,我們正在自由市場上製定新的遠程通信標準,尤其是在管理混合車隊方麵。對於Global Automotive Service GmbH(G.A.S.),這使我們成為理想的合作夥伴,因為我們正在幫助它以更麵向未來和服務的方式定位自己。”,ZF售後市場部門負責人。

Extensive support and sound transfer of know-how

新服務、創新產品和可靠的技術轉讓——這就是采埃孚售後市場如何支持客戶實現數字化轉型的方式。“數字化提供了巨大的機會,”赫爾穆特·恩斯特說。他補充道:“為了最大限度地利用這些機會,我們必須真正關注客戶的期望,並在未來提供個性化的移動服務。Openmatics為此提供了理想的平台。”

通過掌握傳感器、控製單元和車輛運動控製的相互作用,采埃孚憑借其“看、想、做”的主張贏得了強大的市場地位。這家領先的汽車供應商的售後服務部門參與了明日移動的開發,因此可以為客戶提供量身定製的服務解決方案,以及其產品品牌ZF、Lemförder、Sachs和TRW下的創新產品組合。

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