12 Sep 2018
ZF Aftermarket is looking to make their service smarter for the future, with their new app F Smart Service: a “digital screwdriver”, which has been added to their developing digital ecosystem and will allow customers to digitalize their own processes.
The digital transformation has now reached the automotive aftermarket. Vehicles are growing smarter and customers more demanding, which in turn makes the requirements for workshops significantly more complex. ZF Aftermarket is developing a digital ecosystem that will not only allow customers to digitalize their own processes, but also to offer digital services of their own, with true added value. At Automechanika, ZF Friedrichshafen AG’s Aftermarket Division will present its fleet management tool ZF Car Connect as well as ZF Smart Service, a “digital screwdriver” for independent workshops.
The automotive future is smart. Vehicles communicate and need to be understood. In the future, one decisive success factor for workshops and fleet operators will be their ability to align their services efficiently with data-based information. ZF’s open connectivity platform Openmatics, which operates independent from vehicle manufacturers, builds the base for an intelligent digital ecosystem. The open telematics service offers workshops and fleet operators various solutions to intelligently interconnect vehicles and carry out data-based diagnoses. Helmut Ernst, head of the Aftermarket Division, says, “This gives our customers and partners the chance to use digitalization to their advantage, to develop new business models and a more attractive service portfolio.”
Helmut Ernst explains, “We know that in the past, many independent workshops have shied away from investing in expensive stationary diagnostic units. With ZF Smart Service, we have developed a particularly efficient workshop tool, a digital screwdriver, if you like, that no tool box should be without. The resonance on the GB test market shows that workshops agree.“
In Germany, Global Automotive Service GmbH (G.A.S.) has joined forces with ZF Aftermarket. As a company that carries out service management on behalf of large fleet owners, utilizing the Openmatics telematics platform allows the G.A.S. automobile service network to offer its fleet and leasing customers a higher level of service.
With ZF Car Connect, ZF Aftermarket offers operators of mixed fleets a new, digital service level and allows them to optimally align their fleets. The Vivaldi onboard unit collects and transfers the data needed here:
This telematics and diagnostic unit reads 74 specific signals straight from the vehicle’s OBD interface, among them fuel level, braking response and error messages. In addition, the onboard unit transfers GPS and live data when changes in velocity suddenly occur. Openmatics registers and interprets this data.
赫爾穆特·恩斯特說：“借助Openmatics，我們正在自由市場上製定新的遠程通信標準，尤其是在管理混合車隊方麵。對於Global Automotive Service GmbH（G.A.S.），這使我們成為理想的合作夥伴，因為我們正在幫助它以更麵向未來和服務的方式定位自己。”，ZF售後市場部門負責人。
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